E-commerce logistics involves a very different set of processes, solutions, team competencies, and working methods than traditional retail logistics.
We know how crucial logistics reliability is for e-commerce and the supply chain challenges our customers face – from ensuring the right supply, by building efficient processes, selecting and configuring the right IT platform, and managing the high variability of resource requirements. With the explosion of e-commerce, increasing pressure from customers to reduce lead times and expand product offerings, we see unprecedented demand for process automation in the warehouse. Automation providers and their resources cannot fully keep up with the demand, which leads them to prioritise engagement in projects when the requirements are precise, so the implementation has the greatest chance of success.
We help fill the competence gap in our customers’ teams, starting from defining the requirements, selecting the automation supplier(s), detailed design, negotiation of the best costs and conditions of implementation and subsequent maintenance, and realization and achievement of target capacity.
Our associates have participated and are involved in developing many logistics platforms, handling tens of thousands of orders daily. We have had the opportunity to participate in many of these ventures from an early stage, which allows us to understand better the transformation they have undergone.
Besides support for process automation, we have practical experience in solving complex problems, including:
- Implementation of fast-track processes, in particular, the “order for order” approach
- Ensuring proper resource planning, performance monitoring and measuring of quality and productivity KPI’s
- Support for multi-channel “under one roof”, including shared or separated stocks and “Click & Collect” processes
- Returns management
- Partial or complete outsourcing
- Integration with carriers
We also conduct express and full logistics audits, including cost and productivity benchmarks.